shipping & returns
shipping policy
SHIPPING HOURS: Our shipping hours are from Monday to Friday, from 9am to 5pm EST. Orders will be shipped on Saturday only on special occasions. All orders will ship out within 2 to 7 BUSINESS days. Orders normally ship as early as 2 days, but it can take up to 7 Business days excluding Saturday, Sunday, and Holidays.
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SHIPPING COST: Ground shipping: $5
No International shipping
We ship our packages via USPS.
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LATE SHIPMENT: Z-L'or Beauty will not be responsible for late shipment due to holidays, weather, natural disaster or carrier delays. Please check shipping and billing address carefully before you place your order. Wrong address opted by the customer will cause delays.
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SIGNATURE IS REQUIRED: All hair packages require a signature from the customer. if you chose to decline this option, then in the case of a missing or stolen package, we will not be held responsible.
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INTERNATIONAL SHIPPING: We love all our international customers, but we are not responsible for any custom fee or taxes. Please make sure that you consult with your local shipping carrier for more information regarding this issue.
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EMAIL REQUIRED: Please provide an email address when you check out so that a tracking number can be emailed to you. With a tracking number, you will be able to know when to expect your package.
WE DO NOT SHIP TO PO BOXES. NO EXCEPTIONS
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return & exchange policy
Returns will only be accepted within 7 days of receiving your order. The product must be in brand new and unused condition. The customer or buyer will pay for all shipping cost. All returns are subjected to a 10% restocking fee.
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Exchange will only be accepted if we send you a wrong order or an incomplete order and we will be responsible for all shipping cost.
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